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Terms & Conditions

Wild West Skincare has a large selection of cosmetic ingredients. Please sample any ingredients that you are interested in, prior to purchasing larger quantities, to run your own trials, and test batches. Always run small-scale test batches before using any new ingredient so that you can make any formulation modifications necessary to account for the new addition.  This is even necessary when you are changing suppliers for the same materials since they may come from a different manufacturer with slight variations.

Wild West Skincare does not guarantee the suitability, or fitness for purpose, of any items.  We encourage small trial batches of any new work to make your own determination of an item's suitability for your purpose.

Wild West Skincare is products are for topical cosmetic use only.  Many of our ingredients are traditionally consumed, however, nothing that we offer is for consumption.  Nothing offered through the Wild West Skincare website is intended for internal use or consumption.

Wild West Skincare shall not be liable for any special, indirect, incidental or consequential damages, including, but not limited to, lost profits or injury to business reputation or goodwill, that are caused by, are related to, or that arise from any of the items.  If any items are defective, then your exclusive remedy as a customer shall be (1) Wild West Skincare's replacement of the goods for no extra charge; or (2) a credit to your original form of payment.  Under no circumstance shall Wild West Skincare's liability for defective goods exceed the price of the goods.

Material Handling: All materials sold by Wild West Skincare are intended to be used by qualified professionals only.  Every buyer must read and familiarize themselves with the MSDS for every raw material before placing an order for that material.  It is important to understand that you must follow the handling instructions every time you are exposed to any materials, including when you receive and unpack them.  When shipping to a residence only the person ordering the materials should handle the unpacking of the order to prevent exposure of any persons unfamiliar with the handling instructions.  This is the sole responsibility of the buyer and Wild West Skincare does not accept responsibility for any damage resulting from exposure to any materials.

At Wild West Skincare we're here to help.  Between our customer service "above and beyond" policy, and our extensive technical support, it is our hope that you will take advantage, of those services, to make sure that you don't waste time, effort, and money on any failed production projects.  In chemistry there are some results that can not be undone and some reactions that are irreversible so, a little extra work, in the early stages of development, are well worth it.  Happy Crafting!

NOTE:  Please note that when you order materials that are under the size as it comes from the manufacturer your product may be from multiple lots so there may be variations.  This may be true when you order multiples of small sizes, i.e., if you order two 16 ounce bottles of Red Wine Cleanser one may be darker in color than the other, stronger in scent than the other, and so on due to variations in the lot.  At Wild West Skincare we make it a point to rotate our inventory very quickly so there are many times when we break into a new lot to fill the same order.

Wild West Skincare will only sign outside legal agreements or contracts not initiated from our team if the requesting party agrees to the legal fee of $350 per hour for the legal team's review. Our Terms & Conditions are the agreement setup to cover all relationships under the normal private label process.  

Statement of Organic Variance:

Our products are handcrafted according to our own, original recipes.  Every batch is made in small, quality controlled amounts. They are mixed, poured and prepared by hand. 

Regarding our handmade products: We use multiple organic elements that are added separately following requirements for that product. This creates variations in the appearance of each individual products within the same order as well as different batches. The products you receive will not be an exact match to the products received in your last order. This is a good thing! It means that our dedication to handcrafting unique small batches of organic and natural goodness is a dream come true for our family and that our products will bring satisfaction to you and your clients without the harsh chemicals.

Please note that when you order materials that are under the size as it comes from the manufacturer your product may be from multiple lots so there may be variations.  This may be true when you order multiples of small sizes, i.e., if you order two 16 ounce bottles of Red Wine Cleanser one may be darker in color than the other, stronger in scent than the other, and so on due to variations in the lot.  At Wild West Skincare we make it a point to rotate our inventory very quickly so there are many times when we break into a new lot to fill the same order.

“I don’t care about spots on my apples, leave me the birds and the bees.”

-Joni Mitchell


Place your product order:
Via our secure site at

To ensure that you receive your order in the correct packaging, all orders must include SKU numbers. All orders must be received in writing. While we can accept phone orders there will be a 15% convenience fee added.


Processing typically begins immediately after we receive your order; therefore we cannot accept additions or changes once the order is placed. Please review your order before submitting to ensure that it is complete.


Once we receive your order we will generate an initial invoice and forward to you as confirmation that your order was received. Please review and contact your account representative immediately if there are any problems. If you do not receive a confirmation invoice, please contact your representative to ensure that the order has been received.


 You will be directly emailed tracking information when your order ships.


Opening order: $250.00 Reorders: $250.00
Piece minimums per SKU are as follows: Professional Sizes: 1-piece minimum Retail Sizes: 10-piece minimum (exception: introductory orders)


Because we label products to order, please allow three weeks from time of order for us to fill label and ship your products to your door. If your order is particularly urgent, we recommend that you opt for 2 or 3-day air and notify us of this request at time of order.


Shipments returned due to customer’s absence or refusal can be reshipped at customer’s expense. For any questions regarding your order please contact your account representative 


While we make every attempt to keep farm fresh ingredients in stock, working with natural ingredients makes specific items hard to source. Any product that is not available for immediate shipping may be placed on backorder and shipped as soon as it is available.


If you receive a shipment from us that has visible damage, indicate “DAMAGED” in writing with delivery service there, or refuse delivery. Delivery services will only accept responsibility if this is in writing! Keep original boxes until you ensure that all merchandise is undamaged. If there are damaged products, call or email your account representative to initiate a claim and replace damaged merchandise. The delivery service will contact you and may visit to inspect damaged merchandise.

RETURNS only with a Return Merchandise Authorization (RMA) located HERE

 1. Defective merchandise may be returned after approval to Wild West Skincare within 15 days of original delivery for an exchange of equal value.

 2. Merchandise found to be defective after 15 days cannot be exchanged due to possible tampering and or contamination outside of our facility.

 3. You must also ship to us at your expense the product with defect with in 15 days after you receive the replacement product.

 Email a copy of the tracking number and receipt of your shipment expense to, and we will credit your account for your shipping costs after delivery and verification of items being exchanged.

 Please inspect all orders upon receipt. Please review and follow the below items carefully, so we may fully process your RMA.  We reserve the right to revoke this RMA if the below procedure is not followed precisely.  The RMA procedure is as follows:  

  • Once we receive a signed copy of this RMA, we will send you your replacement product;
  • Carefully review replacement product for damage during shipment, and refuse the shipment if it is damaged;
  • After you receive the replacement product, ship us (at your expense, insured) the old product within 15 days of receiving the replacement product;
  • Email a copy of the tracking number and receipt of your shipment expense to , and we will credit your account for your shipping costs;
  • Once we receive the old product, we will check to make sure it’s complete and credit your account for your shipping costs.  Note:  We reserve the right to refuse credit for shipping costs, if you do not send us the tracking number and copy of your receipt for shipping costs within 15 days of your receiving the replacement product.
  • We will charge your credit card for any old product missing, or a shipment not received within 20 days of our sending you the replacement product.

It is my responsibility and duty for properly packing, boxing, shipping and insuring products back to Wild West Skincare, and should I fail to perform any of these duties, Wild West Skincare may charge my credit card for any and all damaged or missing product.

I understand that the laws of New Mexico apply to all transactions and enforcement of these terms and conditions may be brought in any of the courts in Bernalillo County, New Mexico.

We cannot accept returns initiated by your clients due to allergic /irritation reaction or inaccurate recommendation. We recommend that you and your staff review carefully the information in our product guide to ensure successful product recommendations, and consult carefully with clients about any possible product or treatment contraindications.

Your company's return policy is at your discretion. By asking you to assume responsibility for customer returns, we keep our wholesale prices down and your profit margins high!


In the event that we experience a backorder from one of our packaging suppliers or experience a technical problem with a packaging element, we may find it necessary to substitute in order to ship your order in a timely manner. We will make every effort to avoid these situations, and apologize for any inconveniences that have been passed on from our suppliers.


Fill Containers $0.50

Print & Apply Labels $1.25

Amazon Prep (Shrink wrap & print barcode sticker) $0.35

Bubble Wrap Each Product $0.25

Trim Pump Tubes $0.25


Placing an order on our website and making payment mean you agree to our T&C. Because all our work is based on creating a custom product or multiple products we cannot refund payments for orders once the order is processed. You agree to review the order before making payment and you are responsible for the loss of 100 percent of the payment should the order be incorrect or your change your mind for any reason. We do not issue refunds.


First order must be prepaid either by credit card, wire transfer, international money order or company check. Subsequent orders maybe paid by Visa / Mastercard / American Express / Discover. Please make company checks or international money orders payable to Spa Enrichment Strategies, LLC. Payment is processed at time of order.


Please see our Label Pricing Setup sheet for information on pricing. Note that final label design must be approved in writing before we can begin filling your order.


The education information sheet in our brochure details the requirements for receiving complimentary training days onsite. Please note that minimum order totals used to determine eligibility for complimentary training are based, without exception, on the product value of a single non-discounted opening order invoice, and not on cumulative order totals. Minimums listed do not include Wild West Skincare labeled products, our reduced-price introductory kits, product purchased for evaluation purposes prior to opening order, or any applicable shipping / freight or label setup fees. Training must be held at one location only. Complimentary on-site training offer expires six months from date of qualifying invoice. Offer not exchangeable for product discounts.


Vendor does not collect any Federal, State or Local. The vendor is not responsible for collection or remittance of Federal, State and local taxes for the products that they sell. As a resale purchaser, you confirm that you have a resale license for retail products in the state where your business resides and will pay sales tax as legally required. You understand that professional size product used in your business may not be tax exempt and should be declared on resale declaration in accordance with local regulations.

Any disputes between the parties remain confidential. Customers shall not make or encourage others to make any public statement that is intended to, or reasonably could be foreseen to, embarrass or criticize the company or its employees, without obtaining prior written approval from the company.

In an effort to ensure fair and honest public feedback, and to prevent the publishing of libelous content in any form, your acceptance of this sales contract prohibits you from taking any action that negatively impacts, its reputation, products, services, management or employees.

Should you violate this clause, as determined by in its sole discretion, you will be provided a seventy-two (72) hour opportunity to retract the content in question. If the content remains, in whole or in part, you will immediately be billed $3,500.00 USD for legal fees and court costs until such complete costs are determined in litigation. Should these charges remain unpaid for 30 calendar days from the billing date, your unpaid invoice will be forwarded to our third party collection firm and will be reported to consumer credit reporting agencies until paid.

Wild West Skincare, LLC may determine, from time to time, that it is not feasible to continue to supply products to an existing client. In this event Wild West Skincare, LLC will provide the client with 15 days written notice of their intention to terminate services and no longer process orders for the client. In this case Wild West Skincare, LLC reserves the right to terminate services immediately.

Wholesale pricing and products offered are subject to change without notice.


For the purposes of this agreement, each Party shall be deemed to include any subsidiaries, internal divisions, agents, and employees. Any signing party shall refer to and bind the individual and the entity that he or she represents and commences on the date of your agreement.

Whereas the Parties desire to ensure the confidential status of the information that may be disclosed to each other.

Now, therefore, in reliance upon and in consideration of the following undertakings, the Parties agree as follows:

Subject to limitations set forth in paragraph 2, all information disclosed to the other party shall be deemed to be "Proprietary Information." In particular, Proprietary Information shall be deemed to include any information, marketing technique, publicity technique, public relations technique, process, technique, algorithm, program, design, drawing, mask work, formula, test data research project, work in progress, future development, engineering, manufacturing, marketing, servicing, financing or personal matter relating to the disclosing party, its present or future products, sales, suppliers, clients, customers, employees, investors or business, whether in oral, written, graphic or electronic form.

The term "Proprietary Information" shall not be deemed to include information that (i) is now, or hereafter becomes, through no act or failure to act on the part of the receiving party, generally known or available information, (ii) is known by the receiving party at the time of receiving such information as evidenced by its records, (iii) is hereafter furnished to the receiving party by a third party, as a matter of right and without restriction on disclosure, (iv) is independently developed by the receiving party without reference to the information disclosed hereunder, or (v) is the subject of a written permission to disclose provided by the disclosing party.

Notwithstanding any other provision of this Agreement, the disclosure of Proprietary Information shall not be precluded if such disclosure:

    is in response to a valid order of a court or other governmental body of the United States or any political subdivision thereof,
    is otherwise required by law, or,
    is otherwise necessary to establish rights or enforce obligations under this agreement, but only to the extent that any such disclosure is necessary.

In the event that the receiving party is requested in any proceedings before a court or any other governmental body to disclose Proprietary Information, it shall give the disclosing party prompt notice of such request so that the disclosing party may seek an appropriate protective order. If, in the absence of a protective order, the receiving party is nonetheless compelled to disclose Proprietary Information, the receiving party may disclose such information without liability hereunder, provided, however, that such party gives the disclosing party advance written notice of the information to be disclosed and, upon the request and at the expense of the disclosing party, uses its best efforts to obtain assurances that confidential treatment will be accorded to such information.

Each party shall maintain in trust and confidence and not disclose to any third party or use for any unauthorized purpose any Proprietary Information received from the other party. Each party may use such Proprietary Information in the extent required to accomplish the purpose of the discussions with respect to the subject. Proprietary Information shall not be used for any purpose or in any manner that would constitute a violation on law regulations, including without limitation the export control laws of the United States of America. No other rights or licenses to trademarks, inventions, copyrights or patents are implied or granted under this Agreement.

Proprietary Information supplied shall not be reproduced in any form except as required to accomplish the intent of this Agreement.

The responsibilities of the Parties are limited to using their efforts to protect the Proprietary Information received with the same degree of care used to protect their own Proprietary Information from unauthorized use or disclosure. Both Parties shall advise their employees or agents who might have access to such Proprietary Information of the confidential nature thereof and that by receiving such information they are agreeing to be bound by this Agreement. No Proprietary Information shall be disclosed to any officer, employee, or agent of either party who does not have a need for such information for the purpose of the discussions with respect to the subject.

All Proprietary Information (including all copies thereof) shall remain the property of the disclosing party and shall be returned to the disclosing party after the receiving party’s need for it has expired, or upon request of the disclosing party, and in any event, upon completion or termination of this Agreement. The receiving party further agrees to destroy all notes and copies thereof made by its officers and employees containing or based on any Proprietary Information and to cause all agents and representatives to whom or to which Proprietary Information has been disclosed to destroy all notes and copies in their possession that contain Proprietary Information.

This Agreement shall survive any termination of the discussion with respect to the subject and shall continue in full force and effect until such time as Parties mutually agree to terminate it.

This Agreement shall be governed by the laws of the United States of America and as those laws that are applied to contracts entered into and to be performed in all states. Should any revision of this Agreement be determined to be void, invalid or otherwise unenforceable by any court or tribunal of competent jurisdiction, such determination shall not affect the remaining provisions of this Agreement, which shall remain in full force and effect.

This Agreement contains final, complete, and exclusive agreement of the Parties relative to the subject matter hereof and supersedes any prior agreement of the Parties, whether oral or written. This Agreement may not be changed, modified, amended or supplemented except by a written instrument signed by both Parties.

Each party hereby acknowledges and agrees that, in the event of any breach of this Agreement by the other party, including, without limitations, the actual or threatened disclosure of a disclosing party’s Proprietary Information without the prior express written consent of the disclosing party, the disclosing party will suffer an irreparable injury such that no remedy at law will afford it adequate protection against or appropriate compensation for such injury. Accordingly, each party hereby agrees that the other party shall be entitled to specific performance of a receiving party’s obligations under this Agreement as well as further injunctive relief as may be granted by a court of competent jurisdiction.

The term of this agreement is for two (2) years, commencing on the "Effective Date." The effective date is updated with every order or interaction with our company.

Default. Each Party agrees to hold harmless and/or indemnify the other, its officers, directors, partners, employees, agents and subcontractors against any direct liabilities, losses, damages, obligations, claims, costs, charges and expenses (including, without limitation, attorney’s fees and costs, expert witness fees and other Wild West Skincare) resultant from a breach of this Agreement, or which may be imposed upon, incurred by or asserted against the indemnified Party because of a failure by the other to perform its obligations either implied or expressed hereunder.

Maximum aggregate liability. The Parties hereby agree to cap the liability referred to in clause above to the amount of Wild West Skincare’s total compensation under this Agreement except if liability results from gross negligence or willful misconduct.

Product liability. Notwithstanding the foregoing, Wild West Skincare shall hold harmless and/or indemnify the Company, its officers, directors, partners, employees, agents, subcontractors, and customers against any and all claims relating or in connection to (i) defects in the Services provided under this Agreement, including without limitation those relating to manufacturing, improper testing, design, quality control and quality assurance, or any breach of warranty regarding the Services or any ingredient of them supplied by Wild West Skincare, (ii) misrepresentations made by the Wild West Skincare in connection with the use, safety, or efficacy of the products and services based upon information supplied by the Wild West Skincare, (iii) the content of any labeling, inserts, instruction manuals, or advertising supplied or compiled by the Wild West Skincare, or (iv) any recall taken with respect to an Wild West Skincare’s products and services.

Consequential Damages. Notwithstanding any of the foregoing, neither Party shall be liable to the other, its officers, directors, partners, employees, agents, subcontractors and customer for any indirect or consequential damages, loss of profit or loss of contracts related to directly or indirectly with their respective obligations under this Agreement.

Dispute Resolution, Governing Law. All disputes under this Agreement may be subject to arbitration under the rules of the American Arbitration Association. . The parties agree that any arbitral award shall be considered final and will be enforceable in any appropriate judicial court. This Agreement shall be governed by the laws of the State of New Mexico.

Entire Agreement. This Agreement is comprised of this General Terms and Conditions, as well as Schedule 1 (Specific Terms and Conditions) attached hereto and all the terms and conditions contained therein. This Agreement supersedes all prior understandings between the parties relating to the subject matter hereof. Any amendments or modifications to the terms must be in writing.

Referrals to Third Party Contractors/Wild West Skincares. At the request of Company, Wild West Skincare may from time to time refer Company to third party Wild West Skincares/contractors. Any referrals are specifically agreed to be made without warranty as to the suitability and fitness of the third party Wild West Skincare/contractor to Company, and are made without Wild West Skincare’s liability of any kind whatsoever for the referral or the acts and deeds of the third part Wild West Skincare/contractor.

Non-Liability for Delays. Wild West Skincare shall not be liable for any delays caused by data provided to Wild West Skincare by Company, or by changes that affect estimates made by Wild West Skincare, or by any cause beyond the control of Wild West Skincare.